adminAre looking for how to contact mtn customer care? If yes then this article is definitely for you.
As we all know MTN is the number one network provider used in Nigeria and other African countries.
When it come to offering mobile network and broadband services, Mtn is number one.
However, one might want to rectify some issues with them such as data plan issues or even service fee deduction, no matter what the problem is MTN customer care can help you solve them.
That’s why we have taken our time to provide for you the different ways in which you can contact mtn customer care.
Reasons for contacting Mtn Customer Care
There are multiply reasons why you may want to contact mtn customer care, some of which include;
- Unnecessary service charge without any tangible reason.
- network problem beyond your control
- trying to make inquiries for product and service subscription.
- Make inquiries about sim registration or sim welcome back and much more
How To Contact MTN Customer Care
MTN has provided their customers with multiple platform in which they can contact their customer care support team.
This customer support team is available to assist you with any problem at any point in time, as a matter of fact they are available 24/7.
ways in which one can contact mtn customer care include;
- contact mtn customer care via MTN Customer Care Number
- contact mtn customer care on Whatsapp
- contact mtn customer care via Social media
- contact mtn customer care via MTN customer service Email
- contact mtn customer via MTN mobile app
How to contact mtn customer care via MTN Customer Care Number
With the mtn customer care number, yo can reach mtn at any point in time.
This number is made available for all mtn users and non mtn users who may want to make inquiries about mtn services.
The official customer care line for mtn is users is 300
For non MTN users, you can simply dial 08031000180
If you are calling from outside Nigeria dial +2348031000180
Once you dial the line on your device, select from the list of options depending on what you want and you will be connected to a customer service provider.
How to contact mtn customer care on Whatsapp
The whatsapp platform is another method you can use to reach mtn customer care.
This line will connect you to mtn chatbot who will then help you rectify your issue no matter the cause.
The dedicated mtn whatsapp line for inquires include;
09033000001
09033000002
09033000003
09033000004
09033000005
In order to use this method simply
- add any of the above numbers on your whatsapp
- then send them a message to initiate a conversation.
Read Also: How To Block Ecobank Account 2024 Full Guide
contact mtn customer care via Social media
mtn can also be reached via social media platforms.
The official social media platform for mtn include;
Facebook: http://www.facebook.com/MTNLoaded
Twitter: https://twitter.com/MTNNG/
Instagram: https://www.instagram.com/mtnng
Once you contact them, narrate the problem and they will help you rectify it.
contact mtn customer care via MTN customer service Email
Another way you can reach out mtn customer care support team is via the mtn customer support email.
Response from this email address may take a while but be rest assured that you will get your response.
The official customer support email for mtn is customercareng@mtn.com
How to contact mtn customer via MTN mobile app
with the mtn mobile app you can initiate a live chat conversation with an mtn customer care representative.
to do this simply;
- download the mtn app from google play store or apple store
- Then register your mobile number on the app
- Login to your account
- On the home page, tap on live chat
- You will then be connected to a customer care support team where you can make any inquiries of your choice.
FAQs on How To Contact MTN Customer Care 2024 without stress
How long do i need to wait to speak to a customer representative?
when calling an mtn customer service, you may need to wait for up to 5 to 10 minutes especially if mtn users that are on Que are much.
How long does it take for the MTN customer care team to respond to my inquiry via email?
It depends how full the mtn customer service email is at the moment. you may need to wait up to 24 hours, but be rest assured that your email be responded to.
Is it possible to change my tariff plan through customer care service
Yes you can. just tell them what you want to change your tariff plan to and be rest assured it will be changed.
What is the official mtn customer care number?
below are the official call line for mtn customer care
if you are an mtn user dial 300
if non mtn user dial 08031000180
If you are calling from out side Nigeria dial +2348031000180
Conclusion
With the above article, getting in touch with the mtn customer care support team has been made very easy.
We hope this information was helpful. Feel free to ask your questions in the comment section below.
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